HEARTLAND STUDIO POLICIES & ETIQUETTE GUIDELINES

Our studio has a “socks policy” for hygiene purposes. Clean socks or grip socks are to be work when working out in the studio.
For hygiene purposes, please spray down and wipe equipment thoroughly after each use.
All towels used during the session can be deposited in baskets around the studio for washing.
Please sign-in before your class begins so that we can help you track your class attendance.
If you are unwell, have a fever or a contagious illness, please refrain from exercising or coming to the studio.

All sessions are strictly by appointment.
All fees must be paid in full in advance when booking your classes. Your spot in class will only be confirmed upon the receipt of full payment, or if you have a valid pre-paid package with us.
To book a single session, clients must prepay in advance. Heartland studios will not provide any services without receiving payment in full beforehand.
Packages expire accordingly as indicated in the price list. Extensions will be granted via “Package Suspension Request” if agreed in writing due to travel or extenuating circumstances.
If a client wishes to suspend his / her package, a “Package Suspension Request” must be made at least 48 hours prior to the expiration of the package. The studio will hold sessions only until the indicated date. Failure to notify the Studio will result in forfeiture of unused sessions.
Clients are encouraged to arrive at least 5 minutes before their scheduled session. Clients who are late are only entitled to the remaining portion of the time slot booked.
Please leave your belongings in the cabinets provided. Heartland Studios is not liable for any loss or damage to your belongings whilst you are in the studio.

Your personal information collected by us in accordance with these Terms and Condition will at all times be dealt with in accordance with our “PERSONAL DATA PROTECTION NOTICE FOR CLIENTS.”
Heartland Studios will never sell or provide your personal details or contact details to any other company.
Heartland Studios will use the data you provide for the purposes of providing you with optimal services.
Your instructors may take photographs and other digital media to record your progress. Heartland Studios will not use these for promotional purposes without your express written consent.
There may be videos or photographs taken in the facilities of Heartland Studios at any time. If you do not want to be featured incidentally in any of these please let your instructor know whenever such media are being recorded.
Clients may request permission from the management to take videos of themselves for personal use. However, clients must ensure that no other clients or staff members are visible in their videos. Permission for video recording will be granted at the discretion of the management, and any approved videos must strictly adhere to privacy and confidentiality guidelines.
Clients are strictly prohibited from taking videos or photographs of any ongoing private or group classes without explicit permission from the management. This policy is in place to respect the privacy and comfort of all clients and instructors.