If you wish to cancel / reschedule a session, a notice period of at least 12 hours must be given, failing which, that session will be charged.
 

Email / SMS reminders are sent on a courtesy basis by the studio without serving as a final confirmation of your session. If you do not receive a reminder the day before your session, you are responsible to confirm with the studio if you are unsure of your appointment.
 

Please note that the replacement session must be scheduled within the same week or period of expiration for promotional packages; No further extensions will be granted.
 

Replacement sessions are subject to trainer’s availability. The studio will allocate mutually agreeable timeslots.
 

If you are late for your private class, you are only entitled to the remaining portion of the time slot you booked.
 

Every session with late attendance exceeding 15mins of scheduled appointment will be considered charged. In group class, the instructor reserves the right to reject your participation as you have missed sufficient warm-up to keep the workout programmed to be safe and effective for you, also as a respect for other participants in the group class to avoid interruption of workout flow. 
 

All sales are final, and all fees paid are non-refundable & non-transferrable. 
 

Pre-paid packages have a strict validity period as indicated in the price list commencing from the date of purchase. Any unused classes at the date of expiry will be forfeited.